Pre-Litigation Collector
Full Time • Grand Rapids
Benefits:
- 120 Hours PTO
- 10 Paid Holidays
- Long Term Disability
- Life Insurance
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k)
- 401(k) matching
- Company parties
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
We are looking for a Collector to join our team in Grand Rapids, Michigan! This position is primarily responsible for fielding inbound calls from consumers to confirm account information, set up payment arrangements and process payments. These individuals must possess a proven ability to overcome objections, be detail oriented, and capable of communicating with others on a variety of levels. This position requires extensive telephone work and data entry skills.
Responsibilities
- Place collection calls in a fast paced, goal-oriented collections department.
- Communicate appropriately and professionally with consumers to collect funds, set up payment plans, and respond to basic questions.
- Provide excellent customer service while contacting consumers on behalf of clients and resolve discrepancies, short payments, small balances, and delinquent accounts.
- Skip trace accounts according to established practices, using assigned skip tracing tools.
- Review pre-litigation accounts to determine the appropriate path.
- Place high volume phone calls to consumers.
- Collect payments via credit card or direct debit via phone.
- Follow up on initial contacts.
- Accurately document all calls and consumer contacts.
Qualifications
- Any combination of education and experience which has led to the acquisition of the required skills, knowledge, and abilities
- Self-motivated with strong decision-making capabilities; initiative to work independently with minimal supervision.
- Ability to meet goals and deadlines in a fast paced, performance driven environment
- Strong communication and negotiation skills with the ability to multi-task and react quickly in a fast-paced environment.
- Effective communication, problem solving, interpersonal and teamwork skills are essential.
- Strong negotiation, problem solving, and probing skills that are utilized in a professional manner
Compensation: $19.00 - $23.00 per hour
Compensation: $19.00 - $23.00 per hour
Our Story
Founded in 2010, Velo Law has grown to a competitive mid-size creditors’ rights firm working to achieve outstanding and expeditious collection and recovery services for creditors. Our key differentiators are our multi-talented leadership and the tech-infused, business-minded manner in which that leadership team has intentionally built the firm. We understand that quality and efficiency are both paramount, and every piece of operations has been designed to optimize both so that we can provide competitive client services and maximum returns on investment.
Our Mission
Our Mission
To be the enforcement arm for collectors when ordinary requests for payment are ignored or rejected. We use the judicial system to augment and enhance our clients’ efforts, and we provide excellent debt collection services to our clients.
Professional Legal & Collections Careers
Velo Law has a team of 60+ staff and occasionally has openings. We maintain a steady workflow providing comprehensive collection and recovery services for creditor clients of a wide variety including healthcare providers, landlords, property owners/managers, banks, fintech lenders, auto finance companies, and more. We take pride in providing top quality consumer and client services with competitive returns on investment.
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